Shipping & delivery
Where we deliver, delivery costs and times, tracking, and import VAT and duties.
All orders ship from the United Kingdom with a tracked service. The delivery cost for your country is shown in your bag and at checkout before you pay, in the same currency as your prices.
Delivery costs and times
| Delivering to | Currency | Delivery cost | Delivery time after dispatch |
|---|---|---|---|
| United Kingdom | GBP | £4 | 2–4 working days |
| Euro area: Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain | EUR | €8 | 5–8 working days |
| Denmark | DKK | 59 kr. | 5–8 working days |
| Sweden | SEK | 89 kr | 5–9 working days |
| Norway | NOK | 99 kr | 6–10 working days |
| Switzerland | CHF | CHF 10 | 6–10 working days |
| United States | USD | $10 | 6–12 working days |
| Canada | CAD | CA$14 | 7–14 working days |
The cost is per order, whatever the number of pieces. We do not deliver to other countries at the moment; only the countries above can be chosen at checkout.
Dispatch
We aim to dispatch orders within 1–3 working days (Monday to Friday, excluding UK bank holidays). When your parcel leaves us you receive an email with the tracking number and a link to follow it. If we ever cannot deliver within 30 days of your order, we will tell you and you may cancel for a full refund.
Delivery address
- We deliver only to the address given at checkout. Please check it carefully before you pay.
- If you need to change the address, email us before your order is dispatched. Once a parcel has left us we cannot redirect it.
- We do not offer collection in person, and we cannot hand parcels to a courier arranged by the customer.
Import VAT, customs duties and fees
Parcels sent from the UK to the EU, Norway, Switzerland, the United States or Canada are imports. Your country’s customs authority may charge import VAT, customs duty and a handling fee from the carrier on delivery. These charges are not included in our prices or delivery costs and are paid by the recipient. They depend on your country’s rules and the value of the order; your local customs authority can tell you more. If you refuse to pay them and the parcel comes back to us, we refund the price of the goods once it arrives, minus the original delivery cost.
Lost or damaged parcels
If tracking shows no movement for 10 working days, or your parcel arrives damaged, email support@avelunex.shop with your order number (and a photo of any damage). We will trace it with the carrier and send a replacement or a refund.