Returns & refunds

This page explains your right to cancel, how to send pieces back, how refunds work, what happens if something is faulty, and how to cancel an order before it ships. It does not affect your statutory rights.

Your 14-day right to cancel

If you are a consumer, you can cancel your purchase within 14 days of the day you (or a person you name, other than the carrier) receive the goods. If an order arrives in several parcels, the 14 days start when you receive the last one. You do not need to give a reason.

To cancel, tell us clearly before the 14 days are over:

• online, using Withdraw from contract here — you get a confirmation by email straight away;
• by email to support@avelunex.shop; or
• by post to the address on our Legal Information page, for example with the model form below.

Sending pieces back

• Send the pieces back within 14 days of telling us you are cancelling. We email you the return address when you contact us — please do not send parcels to an address without contacting us first.
• You pay the cost of sending the goods back, unless the item is faulty or we sent the wrong piece. We recommend a tracked service.
• You may try pieces on as you would in a shop. If an item has been worn, washed, altered or damaged, we may reduce your refund by the loss in value.
• Lace socks: please return them unworn and in their original packaging.

Refunds

We refund the price of the goods and the standard delivery cost you paid within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. If you cancel only part of an order, the delivery cost is not refunded. Refunds go to the original payment method in the currency you paid; we do not charge any fee for the refund.

Faulty or wrong items

Your pieces must be of satisfactory quality, fit for purpose and as described. If something is faulty or not as described, email us with your order number and a photo. Under the UK Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery; after that you are entitled to a repair or replacement, and if that is not possible, a refund or a price reduction. Customers in the EU also have at least the two-year legal guarantee that applies in their country. We pay the cost of returning faulty or wrong items.

Cancelling an order before dispatch

If your order has not yet been dispatched, email us or use Withdraw from contract here and we cancel it and refund the full amount, including delivery.

Model cancellation form